Plain and fair.

Draft — business details pending confirmation.

Who you are buying from

The seller is [Full registered company name] s.r.o., [Registered office] — see the Impressum for its full details. Orders for delivery in Switzerland are embroidered and dispatched within Switzerland.

What we make

Each piece is a made-to-order textile artwork: your own drawing or handwriting, translated into navy embroidery thread. The Swiss keepsake uses fabric cut to fit an approximately 18 × 24 cm frame, in portrait or landscape orientation as appropriate, stitched in dark blue thread, unframed, at CHF 128 plus a Swiss shipping fee still to be confirmed. No frame or mount is included. Framed examples shown on this site do not change these specifications. Earlier commissions retain their separately agreed product terms.

Stitching is an interpretation of the original in thread. Small natural variations in line, tension and material are part of the craft — but they never excuse a defect or a piece that doesn't match what we agreed. If something can't be stitched faithfully, we flag it during studio review before production. We make no unapproved artwork changes. If we cannot approve it for stitching, we can discuss a replacement; otherwise the full amount paid, including shipping, is refunded.

Your artwork

You confirm that you made the artwork or have permission from the relevant rights holder to reproduce and share it, and any necessary permission to use personal information it contains — including a parent's or guardian's authority for a child's work. You keep all rights to it. You give us only the limited licence needed to review it and produce your order — nothing more. We never use your artwork for marketing, a portfolio or social media without your separate, specific permission.

How an order comes about

The single-form preview does not create an order or take payment. Checkout stays unavailable until Stripe and Swiss shipping are configured. The intended paid-order journey includes studio review before any production. [Contract formation, tax treatment and hosted-payment terms to be confirmed before checkout opens.] Earlier quote requests remain subject to their individually agreed terms; checking a drawing in this preview does not accept a quote or reserve a production place.

Timing

Estimated Swiss delivery for the unframed keepsake is 2–3 weeks from approval of a usable photo, not from payment. Studio review and any request for a clearer photo happen before this estimate begins. Production is not started automatically by payment. Details are in Shipping.

If something goes wrong

Cancellation, defects, damage and returns are covered in Refunds. Nothing in these terms limits your mandatory consumer rights, and the jurisdiction rules that protect you as a consumer remain unaffected.

Governing law

[Governing law clause to be confirmed after cross-border legal review. Any choice of law will not deprive you of the mandatory consumer protections of your country of residence, including Swiss protections for Swiss customers.]

Which version applies

The version of these terms in force when you place an order, or accept a separately agreed legacy quote, governs it. We keep earlier versions available on request.