Question 1

Do I need to send the original drawing?

Accepted Answer

No. You only send a photo or scan. The original paper stays at home with you.

Question 2

What kind of photo works?

Accepted Answer

Flat paper, soft daylight, taken straight from above, no flash, no shadows and no folds. Our photo guide has the details.

Question 3

Can every drawing be stitched?

Accepted Answer

Every drawing is reviewed before stitching. If a line or detail needs a closer look, we email you before we begin. We never change your artwork without approval. If we cannot approve it for stitching, we can discuss a replacement; otherwise the full amount paid, including shipping, is refunded.

Question 4

Will it look exactly like the original?

Accepted Answer

It keeps the same handwriting and the character of every line. Thread is a different material from pen or crayon, so small natural variations are part of the piece.

Question 5

What colour is the thread?

Accepted Answer

Every piece is stitched in a single dark navy thread, even if the original was drawn in colour.

Question 6

Is a frame included?

Accepted Answer

The Swiss keepsake is unframed: fabric cut to fit an approximately 18 × 24 cm frame, in portrait or landscape orientation as appropriate, stitched in dark blue thread. No frame or mount is included. Framed pieces shown on the website are examples, not the contents of this product.

Question 7

How do I care for it?

Accepted Answer

Keep the embroidery somewhere dry and out of direct sunlight. Contact the studio for care advice before cleaning it.

Question 8

Where are keepsakes made, and where do you ship?

Accepted Answer

We stitch each keepsake in our small studio in Zürich. For now, we ship only within Switzerland.

Question 9

How much is shipping?

Accepted Answer

The Swiss shipping fee is still being confirmed. It is not assumed free, and checkout stays unavailable until the fee and Stripe are configured.

Question 10

When will it arrive?

Accepted Answer

Estimated Swiss delivery is 2–3 weeks from approval of a usable photo, not from payment. Studio review comes before production.

Question 11

Can I send it as a gift?

Accepted Answer

You can add a note for the studio or contact us with questions. Gift delivery details must be confirmed before an order is placed.

Question 12

What if it arrives damaged?

Accepted Answer

Please keep the packaging, take a photo and contact us soon after delivery. We'll look into it and make it right.

Question 13

When do I pay?

Accepted Answer

The Swiss keepsake is CHF 128 plus Swiss shipping. Checkout is currently unavailable while Stripe and shipping are configured; this preview cannot take payment or create a paid order. Earlier quoted commissions keep their separately agreed terms.

Question 14

Are my photos private?

Accepted Answer

Yes. Uploads are stored privately, seen only by the studio, used only for your commission and never published without your permission.

Good to know.