Getting it to you.

Draft — business details pending confirmation.

Where we ship

We stitch each keepsake in our small studio in Zürich. For now, we ship only within Switzerland. Orders are dispatched within Switzerland, so your parcel travels domestically. The studio is our production and fulfilment location; the intended legal seller remains the Czech company identified in the Impressum.

Costs and timing

The Swiss keepsake is CHF 128, unframed, plus a Swiss shipping fee still to be confirmed. Checkout remains unavailable until Stripe and shipping are configured. Estimated Swiss delivery is 2–3 weeks from approval of a usable photo, not from payment. This includes making the piece and delivery; transit time begins after dispatch. Earlier quoted commissions retain their individually agreed costs and estimates.

The carrier for Swiss deliveries has not been confirmed yet, so we don't promise tracked, free or next-day delivery. The service and shipping charge will be disclosed before checkout is opened.

Customs and taxes

A genuinely domestic Swiss shipment does not attract import customs charges. Taxes are handled as required by law and shown where applicable — we don't claim any exemption.

If a delivery goes wrong

The seller remains your contact for anything delivery-related — you never have to chase a carrier alone. If a parcel is delayed, damaged or lost, email hello@onceonpaper.com with your order reference and we'll look into it with you. Your options for defects, damage and non-delivery are set out in Refunds & returns. The Swiss return address will be provided with any return instructions.